Variant Selector Disappearing!

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supportteam2
Beiträge: 427
Registriert: 4. Mär 2015, 14:05

Re: Variant Selector Disappearing!

Beitrag von supportteam2 »

Hello, what's your Merconis and Contao version?
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supportteam2
Beiträge: 427
Registriert: 4. Mär 2015, 14:05

Re: Variant Selector Disappearing!

Beitrag von supportteam2 »

We need to take a look at what you have. Can you please send an email to our techSupport with the URL to your project and, if possible, backend access?
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supportteam2
Beiträge: 427
Registriert: 4. Mär 2015, 14:05

Re: Variant Selector Disappearing!

Beitrag von supportteam2 »

We've received your email with your project information. Thank you. With deactivated javascript, we can see that the variant selector is being displayed but it appears twice on the page. I guess you must have duplicated some code in the template and by this included the variant selector twice. But still, it works correctly. With active javascript however, the variant selector element will be replaced with an enhanced variant selector but somehow, replacing it fails. Please make sure to only include the variant selector code once in the template and then check if this already fixes the problem. If not, please let aus know and we will have another look at the issue.
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supportteam2
Beiträge: 427
Registriert: 4. Mär 2015, 14:05

Re: Variant Selector Disappearing!

Beitrag von supportteam2 »

I looked into the issue again and now the variant selector is being displayed correctly. It seems that removing the duplicate variant selector code was helpful. However, it is still not possible to select a variant and the reason for that is the fact that an element that should be updated with an element that is loaded via ajax can not be identified correctly. By changing templates it is possible to introduce errors like this and is not easy for us to guide to the exact location where the problem comes from without actually debugging your template(s). Debugging ist not something we can do within the scope of our free support. If you want us to find a solution for you, please contact our techSupport via email and ask them for an offer. Of course, you can try to fix the problem yourself - or at least to narrow the potential source of error down - by comparing your templates with the original templates, that were delivered with the theme. The best way to do this is to set up a Merconis demo installation with the original theme as a reference for your comparison. Since the original theme works fine, somewhere in the changes you made, you will find what causes the problem.
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